If you are a customer residing in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order — without giving any reason.
To exercise this right:
Contact us at info@my-tikkun.de within 14 calendar days of delivery.
Return the goods within 14 days of your cancellation notice.
You will receive a full refund, including the original standard shipping cost (if applicable), within 14 days of us receiving the returned goods or receiving proof of return — whichever is earlier.
Note: You are responsible for the cost of return shipping, unless the item was faulty or incorrect.
2. Returns Eligibility
To be eligible for a return:
Items must be unused, in original condition, and in original packaging.
Proof of purchase (order confirmation or receipt) must be provided.
Items must be returned within 14 days of notifying us.
We reserve the right to refuse a refund if:
The item shows signs of use or damage.
The return was not pre-approved via our support channel.
3. Non-Returnable Items
The following items cannot be returned:
Digital products or downloads
Gift cards
Customised or personalised items
Perishable goods (if applicable)
If you are unsure whether your item qualifies, please contact us before returning.
4. Faulty or Incorrect Items
If you receive a damaged, defective, or incorrect item:
Contact us within 7 days of delivery at [insert email] with a photo and description of the issue.
We will offer a replacement, exchange, or full refund including shipping, depending on your preference.
5. How to Return Items
Please follow these steps to return an item:
Email us at [insert email] with your order number and reason for return.
Await confirmation and instructions from our support team.
Package your items securely and include a copy of your invoice.
Return to the address provided by our support team.
We recommend using a tracked service for returns. We are not responsible for items lost during return shipping.
6. Refunds Processing
Once we receive and inspect your return:
We will notify you of approval or rejection.
If approved, your refund will be processed to the original payment method within 7–14 business days.
Refund timing may vary depending on your payment provider.
7. Contact
For all return, refund or exchange requests, please contact:
